Refund Policy

At Two Hearts Homestead, we take great pride in the care and craftsmanship that goes into every handmade product. Each item is created in small batches with attention to detail, and we want you to be completely happy with your purchase. Because our products are often made-to-order, perishable, or personal care items, we are unable to accept general returns or offer refunds for reasons such as change of mind or personal preference.

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If your order arrives damaged, incorrect, or defective, please contact us within 15 days of delivery so we can make it right. We may ask for photos of the item and packaging to help us understand the issue. Once reviewed, we’ll gladly offer a replacement, store credit, or refund when appropriate.

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Please note that due to the nature of our food products, food items, and handmade goods, returns cannot be accepted once the packaging has been opened or the product used. However, your satisfaction is important to us, and we’ll always do our best to ensure a positive resolution.

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Shipping costs are non-refundable, and customers are responsible for any return shipping fees unless the item arrived damaged or in error. If a refund is approved, it will be issued back to your original payment method within a reasonable time frame.

We encourage you to carefully review all product descriptions before purchasing, as handmade items may vary slightly in color, texture, or size — these natural variations are part of their charm and not considered defects.

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If you have questions about your order or our refund process, please reach out to us at twoheartshomestead@gmail.com. We’re always happy to help and want you to love what you receive from us.

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At *wo Hearts Homestead, every product is made with love and care, and we truly appreciate your support of our small business.